Terms and Conditions of JAPIECE

Last updated: September 3, 2025 (JST)

By accessing or using our website or service in any way, users agree to these Terms and Conditions. If at any time a user does not accept all of these Terms and Conditions, they must immediately stop using our website. These Terms and Conditions are additional to, and should be read in conjunction with our Privacy Policy and the Terms and Conditions of JAPIECE Points.

1. Definitions

JAPIECE (the "service," "we," "us," "our") is a proxy purchasing service provided and operated by MADI Co., Ltd. (株式会社MADI) (the "company").

For the purposes of these Terms and Conditions:

•"Site" and "Website" refer to japiece.global.
•"User" refers to individuals who, by accessing our site, have agreed to these Terms and Conditions.
•"Customer" refers to users who have registered an account on our site.
•"Item" and "Item URL" refer to a product or group of products contained under a single URL.
•"Order" refers to a single 1st payment transaction, or the group of item(s) requested during that transaction.
•"Order Number" refers to the ID number given to a specific group of item(s) requested in an order.

2. About the Service

🛍️ Service Overview

We operate an online proxy auction and purchasing service. When a customer makes a transaction through the website, we bid on or purchase the requested item(s) directly on their behalf.

📦 Warehouse Process

Successfully won or purchased item(s) are shipped to our warehouse, and are then shipped to the customer's chosen address. Once a customer's item(s) arrives at our warehouse in Japan, we repack and consolidate the item(s) if requested, and ship the package to the address the customer requests.

⚠️ Important Limitations

All items shipped to our warehouse must be either items ordered through our service, or items associated with the customer's order(s). We do not accept items at our warehouse that have been purchased directly by the customer, without utilizing our service.

We are only a middleman service, and we do not directly sell any item(s). Because of this, we are not responsible for item condition, authenticity, or functionality. We are also not responsible for any damage or loss that occurs after a parcel is shipped.

Conditions including international shipping methods, delivery destinations, item types, and prices allowed by our service are restricted to those specified by our company. Customers may not use our service outside of this scope.

🔒 Fraud Prevention

In order to prevent fraud, we may ask customers for additional information in relation to their order(s). If there is no response to our request for information within 7 calendar days, we will cancel the order(s).

🕒 Business Hours

Purchase Team

9:00 AM to 6:00 PM JST, Every Day

Customer Service & Warehouse Team

10:00 AM to 6:00 PM JST, Monday through Friday
(Japanese national holidays excluded)

3. Account Registration

•Users must register an account before using the service and requesting items. Registering an account is taken as acceptance of these Terms and Conditions in full.
•When registering an account, users must input all required information accurately and completely. Once all required information has been provided, account registration is complete.
•There is a strict limit of one account per customer. Users may only register accounts on their own behalf. Third parties may not register accounts on behalf of someone else.
•Individuals under the age of 18 must obtain the consent of a parent or legal guardian before registering an account.
•Customers are responsible for managing and protecting their own account details, including login information and passwords. We are not responsible for losses or other incidents caused by unauthorized access to customer accounts.
•We reserve the right to reject any registration application at our own discretion.
•An account's registered email address, password, first name, and last name are all case sensitive.

4. Personal Information

We use the personal information that you provide to us in order to complete the service. We will not use your personal information for any other purpose.

•We will not share your personal information with any third party unless it is required by law or necessary to complete the service.
•We take reasonable measures to protect your personal information, but we cannot guarantee its security.
•You have the right to request access to, correction of, or deletion of your personal information at any time.
•We retain your personal information only for as long as necessary to provide the service or as required by law.

5. Account Management

•Customers are required to keep their account information up-to-date and accurate at all times.
•Customers must notify us immediately if they believe their account has been compromised or accessed without authorization.
•Customers may request account deletion at any time, subject to completion of any outstanding orders and payment obligations.
•We reserve the right to suspend or terminate accounts that violate these Terms and Conditions.

6. Service Details

🔨 Auction

•Yahoo! Auctions bids are placed automatically via our auction bidding bot. Bids can be placed 24/7.
•
Yahoo! Auctions bids may be placed as snipe bids. Snipe bids are bids that are placed 3, 5, or 10 minutes before the set ending time of the auction.
- ◦A snipe bid will fail to be placed if the seller ends the auction before the set ending time.
•Yahoo! Auctions bids, including snipe bids, cannot be canceled for any reason.
•Yahoo! Auctions bid requests take some time to process in our system. Customers must allow at least 5 minutes for their bid to process. Bids placed less than 5 minutes before the set ending time of an auction may fail to be placed.
•
Certain Buy-it-now Yahoo! Auctions require manual processing by our purchase team. This creates a delay between when the bid is placed and when the order is completed.
- ◦These auctions can be identified by the "購入手続きへ" button in place of the "入札" button on Yahoo! Auctions' site.
•Yahoo! Auctions bid confirmation emails may be sent to customers after a bid is placed.
•Mercari and Rakuten Flea Market auctions may require manual processing by our purchase team.
•
Some Yahoo! Auctions may not allow bidding by proxy services. If we are unable to bid on these auctions, we will refund the customer's payment in full. Such auctions may include:
- ◦Adult items
- ◦Automobiles
- ◦Real estate
- ◦Items requiring age verification
- ◦Items with restricted access
- ◦Request only specific items from a listing

🛒 Purchase

•All purchases are made by our Purchase Team between the hours of 9:00 AM and 6:00 PM JST. We cannot make purchases outside of these hours.
•There may be delays between a request being submitted and the items being purchased.
•We cannot guarantee that all item(s) will be available when the request is processed.
•We generally cannot cancel purchase requests once they are submitted.
•Order cancellations are generally not accepted. However, if the seller or website does not explicitly refuse cancellation, a non-refundable cancellation fee of 500 JPY per URL must be paid by the customer in advance before any cancellation process can begin.

7. Prohibited Actions

We reserve the right to suspend or terminate a customer's account if a customer has performed any of the following prohibited actions:

•Failing to respond to important confirmation emails
•Violating the Terms and Conditions
•Using the service to commit fraud
•Using the service in any way which violates the laws or regulations in Japan, the customer's country of residence, or the destination country
•Being a member of a criminal or terrorist organization
•Filing a chargeback through a credit card company or other payment agency
•Failing to make required payments within the designated time period
•Allowing a third party to use their account to do any of the above

The above list is not exhaustive, and we reserve the right to suspend or terminate a customer's account at our own discretion.

8. Prohibited Items

We cannot purchase any items that are prohibited from international shipment.

🚫 Prohibited Categories

•Weapons, firearms, ammunition, and military equipment
•Explosives, fireworks, and dangerous chemicals
•Narcotics, controlled substances, and drug paraphernalia
•Counterfeit goods and items that infringe intellectual property rights
•Adult content and sexually explicit materials
•Live animals, plants, and biological materials
•Perishable food items and liquids
•Items requiring special licenses or permits

9. Required Payments

All fees listed below are in addition to the item price and are non-refundable unless otherwise specified.

•PayPal Fee: 4% of total payment amount
•International Shipping Fee: Variable based on weight and destination
•Consolidation Fee: 500 JPY per additional package
•Special Handling Fee: Variable based on item requirements
•Storage Fee: 100 JPY per day after 30 days
•Digital Item Fee: 10% of item price
•Domestic Shipment Processing Fee: 10% of total item price

10. Payment Methods

All payments are processed securely through PayPal. You can pay using PayPal balance, credit/debit cards through PayPal, or JAPIECE points.

•PayPal: The primary and most secure payment method for all transactions
•Credit/Debit Cards: Any card type supported by PayPal can be used for payment
•JAPIECE Points: Can be used in combination with other payment methods
•All payments are processed in Japanese Yen (JPY)

11. Item Arrival

•When item(s) arrive at our warehouse, we will inspect them and notify the customer via email.
•Customers have 30 days from the arrival date to arrange international shipping or pickup.
•Items not claimed within 30 days will be subject to storage fees.
•We are not responsible for items damaged during domestic shipping to our warehouse.

12. Storage

Items are stored free of charge for 90 days from the date of arrival at our warehouse.

•We store your items for up to 90 days to give you enough time to combine multiple orders.
•Items stored for more than 90 days may be disposed of at our discretion.
•We are not liable for any loss or damage to stored items.
•Storage conditions may vary depending on item type and warehouse capacity.

13. Consolidation and Packing

We offer consolidation services to combine multiple items into a single shipment, reducing overall shipping costs.

•Consolidation is available for items from the same customer only.
•A consolidation fee of 500 JPY per additional package applies.
•We use appropriate packing materials to protect items during shipment.
•Special packing requests may incur additional fees.
•We cannot guarantee the condition of original packaging after consolidation.

14. International Shipment

•International shipping fees are calculated based on package weight, dimensions, and destination country.
•Customers are responsible for all customs duties, taxes, and import fees in their destination country.
•Delivery times vary by destination and shipping method chosen.
•We are not responsible for delays caused by customs or postal services.
•Tracking information will be provided when available from the shipping carrier.

15. Parcel Insurance

Optional parcel insurance is available to protect against loss or damage during international shipment.

•Insurance fees are calculated as a percentage of the declared value.
•Insurance claims must be filed within specified time limits.
•Proof of loss or damage is required for all insurance claims.
•Certain high-value items may require mandatory insurance.

16. Cancellation and Refund

Order cancellations are generally not accepted due to the nature of our proxy purchasing service.

•If cancellation is possible, a non-refundable cancellation fee of 500 JPY per URL applies.
•Refunds are processed only when we are unable to complete the purchase.
•Service fees and processing fees are non-refundable in all cases.
•Refund processing may take 5-10 business days depending on the payment method.

17. Refusal of Service

We reserve the right to refuse service to any customer at our discretion in the following circumstances:

•When the customer requests prohibited items
•When the customer fails to provide required information
•When the customer has outstanding payment obligations
•When the customer uses abusive language towards any member of JAPIECE staff
•When the customer violates the Terms and Conditions in any way

18. Other Precautions & Warnings

•The customer must be aware of, and agree to, all terms and conditions before using this service.
•All users must ensure that they use the most appropriate equipment and devices to access and use our site.
•We take no responsibility for slow internet speeds, insufficient screen display sizes, or losses resulting from either.
•We are not responsible for exchange rates used by PayPal or credit card companies. All payments are charged in Japanese Yen.
•We do not provide receipts for any items purchased through our service.
•Rewards points and bonuses offered by sellers are dealt with at our discretion.
•We cannot leave reviews on customers' behalf for sellers on any site.
•We cannot order items under individual customer's names.

19. Suspension or Discontinuation of the Service

We may modify or suspend our service without notice for the following reasons:

•System maintenance or technical issues
•Legal or regulatory requirements
•Force majeure events beyond our control
•Business restructuring or strategic changes

20. Modification of Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website.

•Customers will be notified of significant changes via email when possible.
•Continued use of the service after changes constitutes acceptance of the new terms.
•Customers who do not agree to modified terms must discontinue use of the service.

21. Applicable Laws and Jurisdiction

•These Terms and Conditions are governed by the laws of Japan.
•Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Japan.
•Customers agree to resolve disputes through good faith negotiation before pursuing legal action.
•If any provision of these terms is found to be invalid, the remaining provisions will continue in full effect.

22. Contact Information

📞 JAPIECE Customer Service

Company: MADI Co., Ltd. (株式会社MADI)

Email: japiece.global@gmail.com

Business Hours: 10:00 AM to 6:00 PM JST, Monday through Friday (Japanese national holidays excluded)

Response Time: We aim to respond to all inquiries within 24-48 hours during business days

📧 For Specific Inquiries

•Order Issues: Include your order number in the subject line
•Payment Problems: Include transaction details and payment method used
•Shipping Inquiries: Provide tracking number if available
•Account Issues: Use the email address associated with your account