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JAPIECE Logo
고객센터 아이콘
CustomerCenter
japiece.global@gmail.com

Privacy Policy

Last updated: September 3, 2025 (JST)

MADI Co., Ltd. (株式会社MADI) (hereinafter referred to as "we" or "our company") is committed to delivering Japanese products safely to customers worldwide and providing high-quality services through JAPIECE. Recognizing the importance of the personal information of our customers and business partners that we handle in the course of business, we view the appropriate management and protection of personal information as a corporate responsibility.

1. Privacy Protection Policy

We comply with applicable laws, guidelines, and other regulations regarding personal information and any information processed from it. When obtaining personal information from customers and business partners in the provision of internet services, we inform them of the purpose of use and our point of contact.

Our Commitment

  • We collect personal information necessary within the agreed scope of use
  • We prioritize personal information protection as a corporate responsibility
  • We ensure proper handling and secure management of all customer information
  • We maintain transparency in our data collection and usage practices

2. Collection and Purpose of Personal Information

Personal information collected by us is used solely within the purposes outlined in our Privacy Policy, and measures are in place to prevent use beyond this scope.

Specific Purposes of Use

  • Service provision and customer account management
  • Purchase processing and order fulfillment
  • Package delivery and shipping coordination
  • Service improvement and quality enhancement
  • Customer support and inquiry response
  • Fraud prevention and security monitoring

3. Safety Management Measures

We implement the necessary technical and organizational safety management measures to prevent and correct unauthorized access, leaks, loss, destruction, and alteration of personal information.

Security Measures

  • Advanced encryption protocols for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Access controls and employee training on data protection
  • Incident response procedures for potential data breaches
  • Continuous monitoring of system security and data integrity

4. Restriction on Provision to Third Parties

Except where permitted by law, we do not provide personal information to third parties without the consent of the individual.

  • We select contractors who maintain the same level of data protection as us
  • All third-party data processors are managed strictly under contractual obligations
  • Regular audits ensure compliance with our data protection standards
  • Customer consent is obtained before any data sharing occurs

5. Response to Inquiries

We handle requests from customers regarding disclosure, correction, suspension of use, and deletion of personal information with sincerity.

  • Requests for data disclosure, correction, or deletion are processed promptly
  • Identity verification is required for all personal information requests
  • Response times typically range from 5-10 business days
  • Contact our Personal Information Management Desk for any requests

6. Continuous Improvement

  • We periodically review our internal management systems and operational procedures
  • Continuous improvement initiatives maintain and strengthen our protection structure
  • Regular training ensures staff awareness of privacy protection requirements
  • Technology updates enhance our data protection capabilities

7. Handling of Personal Information

Collection of Personal Information

To provide services and achieve the purposes outlined below, we collect and appropriately store personal information, including information provided directly by customers, information obtained automatically through cookies, and information provided by third parties.

Types of Information Collected

  • Identifiable Information: Name, date of birth, address, member ID
  • Contact Information: Email address, phone number
  • Payment Information: Credit card information, payment history
  • Usage Information: Purchase history, browsing behavior, preferences
  • Technical Information: IP address, device identifiers, session data

Anonymized and Pseudonymized Information

We do not currently create anonymized information under the Personal Information Protection Act. However, if we do so in the future, we will take security management measures in accordance with our "Anonymized Information Handling Rules."

Pseudonymized information will be similarly managed for statistical analysis and will not be provided to third parties except as required by law.

8. Use of Cookies

We use cookies to improve user experience. Cookies temporarily store data on your device, enabling identification on each visit.

Cookie Management

  • Disabling cookies may limit website functionality
  • You can manage cookie settings through your browser preferences
  • Some advertisements are delivered by third-party vendors like Google
  • You can disable third-party cookies through Google Ads' opt-out page

Google Analytics

We use Google Analytics to analyze website performance without collecting personally identifiable information. Google manages this data under its privacy policy.

To disable Google Analytics data collection, use the Google Analytics opt-out add-on. This setting will also apply to other sites using Google Analytics but can be re-enabled through your browser settings.

9. Transfer of Personal Information Outside Japan

We may transfer personal information to foreign entities for advertising and analytics services to provide relevant advertising and monitor usage.

International Partners

  • Meta Platforms, Inc. (Facebook): California, USA
  • Google LLC: California, USA
  • All transfers comply with applicable international data protection laws
  • Appropriate safeguards are in place for all international data transfers

Refer to the privacy policies of each provider for detailed information about their privacy practices.

10. Security Measures

We use TLS (Transport Layer Security) encryption to protect personal information provided through our website from unauthorized access.

Technical Safeguards

  • TLS Encryption: Ensures confidentiality and secure communication
  • Firewall Protection: Prevents unauthorized network access
  • Virus Protection: Real-time scanning and threat detection
  • Secure Storage: Encrypted databases with access controls
  • Regular Updates: Security patches and system maintenance

Collected personal information is strictly stored and managed following our internal standards to prevent data breaches, loss, destruction, alteration, and unauthorized access.

11. Information Sharing with Partner Companies

We are not responsible for the privacy policies or practices of third-party websites or services linked through our website.

  • We encourage customers to review each linked site's privacy policy and terms
  • External websites operate under their own privacy and data protection policies
  • JAPIECE's privacy policy applies only to information collected on our platform
  • Users should exercise caution when sharing personal information on external sites

12. Contact Information

Personal Information Management Desk

Company: MADI Co., Ltd. (株式会社MADI)

Service: JAPIECE Personal Information Management

Email: japiece.global@gmail.com

General Support: japiece.global@gmail.com

Business Hours: 10:00 AM to 6:00 PM JST, Monday through Friday (Japanese national holidays excluded)

For Privacy-Related Inquiries

  • Data Access Requests: Include full name and account email address
  • Data Correction Requests: Specify the information requiring correction
  • Data Deletion Requests: Note that some information may be retained for legal compliance
  • Privacy Concerns: Detailed description of your privacy-related inquiry

Detailed Privacy Policy

MADI Co., Ltd. (株式会社MADI) establishes the following policy regarding the handling of personal information. This Privacy Policy outlines how we collect, use, and manage customers' personal information in the operation of JAPIECE and all business activities. We are committed to complying with relevant laws, guidelines, and other applicable standards regarding personal information protection to ensure that all customers and business partners feel secure using our services.

Purpose and Legal Basis for Using Personal Information

We use personal information for the following purposes, and, except as allowed by law, we will obtain prior consent before using it beyond these purposes:

Service Operations

  • Management of members and users
  • Sales and contract procedures
  • Product packaging and delivery
  • Billing and invoicing
  • Provision of points and coupons

Customer Engagement

  • Conducting campaigns and surveys
  • Notifications and email distribution
  • Newsletter distribution
  • Customer support and inquiries
  • Marketing research and analysis

Important: If you do not consent to provide information required to fulfill a contract for our services, you may be unable to use the service. Customers also retain the right to withdraw consent for processing their personal data at any time.

Personal Information Management Responsibility

MADI Co., Ltd. appoints a personal information management officer who is responsible for overseeing personal information protection initiatives.

Contact Information for Inquiries:

  • Company: MADI Co., Ltd., Service Support Center
  • Email: privacy@japiece.global
  • Response Time: 5-10 business days

Retention of Personal Information

  • We retain personal information only for the period necessary to fulfill the purposes listed above
  • If a legal retention period applies, we will comply with the statutory requirements
  • Data is securely deleted when no longer required for business or legal purposes

Collection of Related Information

We collect the following personal information for purposes such as statistical data analysis, service improvement, and advertising:

  • Browsing history
  • Location data
  • Age and gender
  • Device and OS
  • Network information
  • User interests
  • Referral sources
  • Purchase information

These are managed as "related information" under the Personal Information Protection Act.

Compliance and Policy Revisions

  • We may update this Privacy Policy in response to changes in relevant laws or internal requirements
  • The latest version of this policy will be posted on our website for your reference
  • Customers will be notified of significant changes via email when possible
  • Continued use of our services constitutes acceptance of any privacy policy updates

Your Rights Regarding Personal Information

Requests for Disclosure, Correction, or Deletion

We respond to requests for disclosure, correction, addition, deletion, suspension of use, erasure, suspension of third-party provision, notification of purpose, and withdrawal of consent regarding personal information under applicable laws.

Important Note: Please note that we may not be able to fulfill requests if they do not meet legal requirements or would compromise the security of our services.

How to Make a Request

  • Step 1: Contact our Personal Information Management Desk via email
  • Step 2: Provide identity verification documents as requested
  • Step 3: Specify the exact nature of your request
  • Step 4: Receive our response within 5-10 business days

Legal Compliance

  • This policy complies with Japan's Personal Information Protection Act
  • International data transfer practices follow applicable global standards
  • Regular compliance audits ensure ongoing adherence to legal requirements
  • Staff training programs maintain high standards of data protection awareness