Act on Specified Commercial Transactions
特定商取引法に基づく表記
This page is created in compliance with Japan's Specified Commercial Transactions Act, which requires businesses to provide transparent information about their operations to protect consumers.
Sales Business Operator
- •Company Name: MADI Co., Ltd.
- •Japanese Name: 株式会社MADI
- •Service Brand: JAPIECE
Representative Director
- •Name: KIMHYOJIN (金 孝鎭)
- •Title: Head of Operations (運営統括責任者)
Company Address
Head Office
- •9F, Shinsaibashi EP Building
- •2-7-11, Minamisemba, Chuo-ku
- •Osaka-shi, 542-0081, Japan
- •Japanese: 〒542-0081 大阪府大阪市中央区南船場2-7-11 シンサイバシEPビル9F
Contact Information
- •Email: japiece.global@gmail.com
Business Hours
- •Purchase Team: 9:00 AM - 6:00 PM (JST), Every Day
- •Customer Service & Warehouse: 10:00 AM - 6:00 PM (JST)
- •Weekends and Japanese National Holidays: Customer Service Excluded
- •Japanese: 営業時間: 10:00 - 18:00 (土日祝日を除く)
Type of Service
- •Primary Service: Proxy Shopping Service
- •Service Description: International proxy purchasing and shipping from Japan
- •Target Markets: Yahoo! Auctions, Rakuten, Mercari, and other Japanese platforms
Service Fees & Charges
Listed on the Fees and Charges page.
- •Service Fee: 5% of item price (minimum 300 JPY)
- •International Shipping: Variable based on weight and destination
- •Consolidation Fee: 500 JPY per additional package
- •Payment Processing: 4% for PayPal transactions
Payment
The total cost of your order is split into two payments: 1st and 2nd.
1st Payment
- •Paid when you order or win an item
- •Includes item cost + service charge
- •Packing option charges if selected
2nd Payment
- •Paid when item arrives at our warehouse
- •Package combination fee
- •International delivery charges
- •Additional optional charges
Payment Methods
Credit Card
- •VISA
- •MASTER CARD
- •JCB
- •AMERICAN EXPRESS
- •DINERS CLUB
Other Methods
- •PayPal
- •JAPIECE Points / Coupons
Delivery
- •Check the status of your orders and packages on My Page
- •It's not currently possible to specify a delivery date and time
- •We ship orders on receipt of the 2nd payment
- •International shipping times vary by destination country
Shipping Limitations
- •Weight Limit: 30kg. This applies to ALL orders.
- •If the size and weight exceed max delivery limits, we will split the package up before shipping, if possible
- •Separate fees apply for additional packages due to splitting
- •Certain items may be prohibited from international shipping
Damage & Returns
General Policy
- •As a general rule, we do not give refunds on any successful orders
- •Failed bids (1st payment) will be refunded once the auction is over
- •Due to the nature of international proxy purchasing, returns are generally not accepted
Damage Claims
- •Please contact us within 7 days of package arrival for damage claims
- •Contact our customer support center at japiece.global@gmail.com
- •We will provide a full refund or exchange for any defective items at our expense
- •Photo evidence of damage may be required for claim processing
Legal Compliance
This disclosure is provided in accordance with Japan's Specified Commercial Transactions Act (特定商取引法) to ensure transparency and protect consumer rights. All information provided is accurate as of the publication date and is subject to updates as required by law.